Privacy Policy

1. Introduction

ChiChi Charlas ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit booking inquiries, or engage with our event hosting, interviewing, and community advocacy services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide Directly:

• Contact Information: Name, email address, phone number, organization, and pronouns
• Booking Information: Event type, project description, budget, timeline, location, intended audience, and event format
• Communication: Messages, inquiries, and any additional notes you provide
• Payment Information: Billing details and transaction history (processed securely through third-party providers)

Information Collected Automatically:

• Usage Data: Pages visited, time spent, links clicked, and referral source
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: Session cookies and analytics tools to improve your experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing your booking inquiry, scheduling consultations, and providing event hosting services
• Communication: Responding to your inquiries, sending confirmations, reminders, and updates about your booking
• Calendar Integration: Creating calendar events and managing appointment scheduling through Google Calendar
• Email Correspondence: Sending booking confirmations, reminders, and follow-up communications through Gmail
• Improvement: Analyzing usage patterns to improve our website and services
• Legal Compliance: Fulfilling legal obligations and protecting our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With Google (Calendar, Gmail) for appointment and communication management
• Legal Requirements: If required by law, court order, or government request
• Protection: To enforce our agreements or protect against fraud and security threats

We require service providers to maintain the confidentiality and security of your information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Booking inquiries and related information are retained for 2 years after the final interaction
• Calendar events and appointment records are maintained while relevant to your booking
• Communications are retained as long as they are relevant to providing services
• You may request deletion of your information at any time by contacting us

6. Security

We implement reasonable technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the Contact section below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites before providing your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: